Solutions to common issues you may encounter while using ServX Pro.
Login Issues
Cannot log in / Invalid credentials
- • Verify username and password are correct
- • Check if Caps Lock is on
- • Try resetting your password
- • Contact administrator if account is locked
Account locked
- • Wait 15 minutes and try again
- • Contact administrator to unlock account
- • Review login attempt history
Session expired
- • Log in again with your credentials
- • Check "Remember me" for longer sessions
- • Contact admin to adjust session timeout
POS Issues
Receipt printer not working
- • Check printer is powered on and connected
- • Verify paper is loaded correctly
- • Test print from system settings
- • Reinstall printer driver if needed
Barcode scanner not reading
- • Clean the scanner lens
- • Check USB connection
- • Ensure barcode is not damaged
- • Try entering code manually
Cash drawer won't open
- • Check drawer cable connection
- • Verify drawer is configured in settings
- • Use manual key to open if stuck
- • Check for jammed coins/bills
Inventory Issues
Stock levels don't match physical count
- • Check for pending transactions not yet posted
- • Review recent stock adjustments
- • Look for transfers in transit
- • Perform stock count and adjust as needed
Cannot sell - shows out of stock
- • Check stock in correct warehouse
- • Verify POS is linked to right warehouse
- • Check if stock is reserved for orders
- • Review negative stock settings
Performance Issues
System running slow
- • Clear browser cache and cookies
- • Close unnecessary browser tabs
- • Check internet connection speed
- • Try a different browser
- • Contact support if problem persists
Page not loading
- • Refresh the page (F5 or Ctrl+R)
- • Clear browser cache
- • Check internet connectivity
- • Try logging out and back in
Need More Help?
If you can't find a solution to your problem:
- Email: support@servxpro.com
- Phone: Contact your administrator